We deliver on these values through the following behaviours
Staff go the extra mile to ensure a warm welcome and timely service
Communication is always clear and concise, free of medical and other jargon
Doctors and nurses take the time to listen to patients and their concerns
Children are welcomed and made to feel safe and at ease in the practice
Seniors are respected and feel confident in their care
LGBTQIA+ citizens are welcomed and treated without a shred of discrimination
Indigenous Australians are welcomed and treated with cultural sensitivity
We measure progress on these values through
Patients have a positive experience while in the practice, reflected in periodic patient surveys, online or written feedback or other informal input
Patients are in the majority (>90%) ‘highly satisfied’ with the quality of their care (measured through scheduled patient surveys done for accreditation)
The demographics of our registered patient population reflects expected diversity in terms of age distribution, medical conditions, and proportions of LGBTQIA+ and Indigenous patients
Staff feel valued and enjoy their work, measured through performance review processes and feedback from patients